Testimonials

Toshia Beard
Thank you everyone at Shine for repairing my car. Not once, but twice, you guys are the best out there for both quality and customer service

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Andy and Helpers,

Thank you so much for taking such good care of me. My car looks great and everything went so smoothly working with your company. You’re awesome!

Cheers!
— C. Fowler

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Shine Collision,

I want to let you know how much I appreciate all of your aid. You were professional, yet wonderfully kind and thoughtful of my needs. The work you did in repairing my car is exceptional and the fact that you cleaned it so thoroughly for me was a great added bonus. Be assured, I will definitely and sincerely recommend your company to anyone I can. Thanks again!

With sincere good wishes,
— C. Stowe

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Jeff and Staff at Shine Collision,

Shayne and I would like to thank you for all you did to make our Alero look brand new again. You all did a wonderful job and we appreciate you all.

Thank you!
— Zabrina and Shayne

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Dear Mr. Kelsch:

Just a brief letter to express my sincere appreciation for the superb assistance, service, and auto body collision repair your people provided during your recent repair of my Toyota 4Runner. You have an outstanding operation going and your staff, particularly Mr. Dave Morganegg and Ms. Jennifer Williamson, apparently loved their work and displayed a high degree of competence, enthusiasm and professionalism!

I have the utmost confidence in returning for additional services and will also encourage others to do the same, it was a very pleasing experience.

Again, let me say, “a job well done,” regarding the work on my automobile and the courtesies extended, to me, during my stay at your facility.

Thank you.

Sincerely,
— C. Johnson

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Dear Rock,

Thank you so much for doing such an amazing job on my Mustang. The top looks great and the car looks even better than it did when I bought it. You did a fantastic job!

Thanks again!
— A. Corbett

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Thank you! For giving our customers a great experience during the repairs to their vehicles at your store!
Allstate Ins. Co.
— J. Thomas & G. Perkins

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Dear Mark:

Just a note to indicate our deep appreciation for the fine way you have worked with us. First the repair job was first rate and under a bid from a larger company in town.

But in addition, I am sorry your employee shorted out our battery and blew out the stereo. But your integrity in replacing that twice, and giving my wife a rental car after the date originally to get the car back, are all evidences of the integrity of you and your fine company.

If I ever have body work on a car another time, I will certainly come to your place for such work. And I will tell my friends of both the fine work on our car, and the pleasant actions, in every way in treating us fairly as your customer. Many many thanks!

Godspeed in your business and in your personal life.
— C. Gates

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Nancy,

Today I received your response to the complaint I filed over the Internet.

I would like to express my appreciation for your prompt response.

Unfortunately I do not understand auto body repair. For this reason I have used Shine Collision Repair Inc. for any repairs needed on my vehicles. They have always treated me with respect and fair and honest. When body work is needed, they get my full satisfaction. So for them to sign the statement that they did, means a great deal to my self and my family. They could have just as easily put the car back as Farmers had wanted, and I would have been none the wiser. Shine should be congratulated.

Now as to Farmers insurance! They wanted to short change my repairs for which I would have never known.

I did notify Farmers that I had initiated a complaint with your department. Supervisors were brought in and as it stands now, I have an appointment with Shine on March 10, 2004 for 2 days to do the necessary repairs that should have been done in the first place. Farmers has also agreed to cover the expense for car rental for these 2 days.

To this point Farmers has made amends and seems to be wanting to get this right. As long as the repairs are done, I have no interest in pursuing this any further. However, many times only one person speaking up can indicate many more abuses that go without notice out of ignorance by the consumer. If this is the case with Farmers, I will gladly help your Department in any manner you wish.

I will hold on to the paperwork you enclosed until after March 12th. Unless otherwise advised.

Once again thank you
— D. Chryst